1. Nature of Our Products
Fajjal Kumar (“we,” “us,” or “our”) provides digital products only, including AI training courses, video lessons, downloadable materials, live online sessions, and related educational content (collectively, “Digital Products”). We do not sell or ship any physical goods.
2. Delivery Method
All Digital Products are delivered electronically via one or more of the following methods:
- Account Access:
Upon successful payment, your purchased content will be unlocked in your account on
https://www.fajjalkumar.com/ - Email Delivery:
Access links, login credentials, or downloadable files will be sent to your registered email address. - Live Session Access:
For live or cohort-based programs, calendar invitations and session links will be sent via email.
3. Delivery Timeframe
- Pre-recorded courses & downloadable content:
Delivered immediately after successful payment, typically within a few minutes.
In rare cases (e.g., payment verification), access may take up to 24 hours. - Live or scheduled programs:
Access details are sent within 24 hours of enrollment, with sessions starting on the scheduled date. - Custom / enterprise solutions:
Delivery timelines will be specified in your order confirmation or service agreement.
4. Confirmation of Delivery
A Digital Product is considered successfully delivered when any of the following occurs:
- Order confirmation email has been sent.
- Course access is activated in your account dashboard.
- Login credentials or access links are issued.
- Live session invitation has been sent.
You are responsible for ensuring:
- Your email address is correct.
- Our emails are not blocked (spam/junk filters, firewalls).
5. Access Duration
Unless otherwise stated on the product page:
- Self-paced courses:
Lifetime access from the purchase date (subject to platform availability) - Subscription content:
Access valid for the purchased subscription period - Live cohort programs:
Access limited to program duration; recordings (if available) follow product-specific terms
6. Technical Requirements
To access our Digital Products, you must have:
- Stable internet connection
- Updated web browser (Chrome, Safari, Edge, Firefox)
- Device capable of video playback
- Valid email account
We are not responsible for delivery failures caused by:
- Incorrect email addresses
- Full inboxes
- ISP blocking
- Regional internet restrictions
- Device or software incompatibility
7. Delivery Issues
If you do not receive access within the stated timeframe:
- Check your spam/junk folder
- Log in to your account:
https://www.fajjalkumar.com/ - Contact support within 7 days of purchase
Email: [email protected]
We will resolve verified issues within 2 business days.
8. Geographic Availability
Our Digital Products are primarily available in:
- United Arab Emirates
- Saudi Arabia
- Kuwait
- Qatar
- Oman
- Bahrain
- Other Middle Eastern regions
We reserve the right to restrict access in jurisdictions where legal or regulatory limitations apply.
9. No Physical Shipping
As all products are digital:
- No shipping fees
- No courier services
- No customs or import duties
10. Contact Us
For delivery-related inquiries:
Email: [email protected]
Phone: +971 56 302 5972
Website: https://www.fajjalkumar.com/
Response Time: Within 1 business day (Sunday–Thursday, GST)